Our Proven Process
Transparency and professionalism are at the heart of everything we do. Our comprehensive 13-step process ensures exceptional results, clear communication, and your complete satisfaction from start to finish.
Initial Contact and Scheduling
We respond promptly to your inquiry and gather basic information about your project including location, scope, and timeline. We then schedule a convenient time for an on-site estimate.
- Prompt response to all inquiries
- Basic project information gathering
- Flexible scheduling for your convenience
On-Site Estimate and Walkthrough
We meet with you in person to review the project area, discuss your expectations, colors, finishes, and any concerns. We identify repairs, prep needs, and access considerations.
- Personal consultation with project manager
- Detailed inspection of project areas
- Discussion of colors, finishes, and preferences
- Identification of repairs and prep work needed
- Photography and measurements for accurate estimates
Preparing and Sending the Estimate
We create a detailed written estimate that breaks down the entire scope of work, materials, timeline, and payment structure so you know exactly what to expect.
- Complete scope of work documentation
- Detailed prep work requirements
- Materials and products to be used
- Labor breakdown and timeline
- Payment structure and terms
- Clear terms and conditions
Approval and Scheduling
Once you approve the estimate in writing and provide the required deposit, we confirm your start date and add your project to our work calendar.
- Written approval process
- Deposit collection to secure scheduling
- Confirmed start date and project duration
- Project added to work calendar
Pre-Project Preparation
Before we arrive, we order all necessary materials, confirm crew availability, and review project details with the team to ensure a smooth start.
- Materials ordered or purchased
- Crew availability confirmed
- Project details reviewed with team
- Access instructions and special notes communicated
Job Site Setup
Our crew arrives on time, greets you, and immediately begins protecting your property. We set up equipment safely and establish an organized work area.
- On-time arrival and professional introduction
- Protection of floors, furniture, and landscaping
- Safe setup of ladders, tools, and equipment
- Clean and organized work area established
Surface Preparation
Quality results start with proper preparation. We clean, scrape, sand, repair, caulk, and prime surfaces as needed to ensure paint adhesion and longevity.
- Thorough cleaning of all surfaces
- Scraping and sanding of damaged areas
- Repair of cracks, holes, and imperfections
- Caulking of gaps and seams
- Priming of bare or repaired surfaces
- Masking and covering of protected areas
Painting Application
We apply paint according to manufacturer specifications using proper techniques for brushing, rolling, or spraying to ensure even coverage and clean lines.
- Professional application techniques
- Even coverage and smooth finish
- Clean, crisp lines and edges
- Multiple coats as required
- Attention to detail throughout
Quality Control During the Project
Throughout the project, we regularly inspect our work, address any inconsistencies immediately, maintain communication with you, and keep the job site clean and safe.
- Regular work inspections
- Immediate attention to touch-ups
- Ongoing communication with client
- Daily job site cleanup
- Safety maintained at all times
Final Walkthrough and Touch-Ups
We conduct a detailed final inspection, complete all necessary touch-ups, and invite you for a walkthrough to address any concerns before closing the project.
- Comprehensive final inspection
- All touch-ups completed
- Client walkthrough scheduled
- Concerns addressed immediately
- Quality verification before project close
Cleanup and Site Restoration
We remove all masking, coverings, and debris. Tools and equipment are cleaned and removed, and your property is restored to its original condition.
- Complete removal of masking and coverings
- Debris and materials cleared from site
- Tools and equipment cleaned and removed
- Property restored to original condition
- Final site cleanup verification
Final Documentation and Payment
We provide you with your final invoice, care instructions for your newly painted surfaces, and collect final payment upon your approval.
- Final invoice provided
- Paint care instructions delivered
- Warranty documentation explained
- Final payment collected
- All paperwork completed
Project Closeout
We thank you for your business, request a review or testimonial if you were satisfied, and document the project for our portfolio with your permission.
- Thank you and appreciation expressed
- Review or testimonial requested
- Project documentation for portfolio
- Photos and notes archived
- Post-project support available
Ready to Get Started?
Experience the J&M Painting difference. Request your consultation and detailed estimate today.